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Privacy Policy

Your Info

Last modified: July, 2023

 

THE CHALE WEBSITE IS ONLY INTENDED FOR USERS IN THE REPUBLIC OF CHINA (TAIWAN). IF YOU RESIDE OUTSIDE OF THE REPUBLIC OF CHINA (TAIWAN), PLEASE DO NOT USE THE CHALE WEBSITE.

 

INTRODUCTION

 

CHALE Inc. (“CHALE” or “we” or “us” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (this “policy”).

 

This policy describes the information we collect about you or that you may provide to us, including, but not limited to, when you visit our website, www.Chalecantina.com (the “Website”), and the services therein (and together with the Website, our “Services”) or interact with us, whether online, in person or otherwise, and our practices for collecting, using, maintaining, protecting, and disclosing that information. Your participation in any of our Services is voluntary.

 

This policy applies to information we collect:

 

- On this Website, including when making online or catering orders through our Services.

- In email, text, and other electronic messages using our Services.

- When you respond to survey that we, or our third-party service providers, perform.

- When you participate in a promotional sweepstakes or other contest that we, or our third-party service providers, conduct.

- From our affiliates and subsidiaries.

- Offline or through any other means of communication or methods of interaction.

 

This policy does not apply to information collected by any third party (not our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from our Services. In addition, this policy does not apply to information collected from or about our employees or contractors or our affiliates’ or subsidiaries’ employees or contractors (when acting as employees or contractors). Information collected from or about such employees or contractors will be used and protected pursuant to our employee policies. If you are any employee or contractor of CHALE or one of its affiliates or subsidiaries, please contact human resources for more information about our employee policies.

 

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to provide us information or to use our Services, purchase from us, or otherwise interact with CHALE or any of its affiliates or subsidiaries. This policy may change from time to time (see CHANGES TO OUR PRIVACY POLICY). Except as otherwise required under applicable law, your continued use of our Services, purchase of our products, provision of personal information or other communications or interactions with CHALE or any of its affiliates or subsidiaries after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

 

CHILDREN UNDER THE AGE OF 16

 

Our Services are not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on our Services and we do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on our Services or on or through any of its features, make any purchases through our Services, use any of interactive or public comment features of our Services or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

 

If you believe we might have any information from or about a child under 16, please contact us at info@chalecantina.com.

 

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

 

We collect several types of information from and about users of our Services, and products and services and those individuals that interact with us. We collect information: (i) by which you may be personally identified, such as name, birthdate, age, postal address, e-mail address telephone number, personal preferences, credit card information, including billing address, or any other identifiers by which you may be contacted online or offline; (ii) that is about you but individually does not identify you, such as IP address or other online identifiers; and/or (iii) about your internet connection, the equipment you use to access our Website and usage details (collectively, “Personal Data”).

 

We collect this information:

 

Directly from you when you provide it to us or a third party acting on our behalf.

 

Automatically as you navigate through our Website.

 

Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

 

Information You Provide to Us

 

The information we collect or receive may include:

 

Information that you provide by filling in forms supplied on our Services. This includes information provided on or through our Services at the time of registering to use CHALE Rewards, making online orders, posting material, making an inquiry, submitting feedback and inquiries via Chalecantina.com, using our location finder feature or requesting any other information or services. We may also ask you for information when you enter a contest or promotion sponsored by us, or when you report a problem with our Services.

 

Your social media identification, if you use social media single sign-on.

 

Records and copies of your correspondence (including email addresses), if you contact us.

 

Your responses to surveys that we or our service providers might ask you to complete.

 

Details of transactions you carry out through our Services (including online orders and catering orders made through our Website) and of the fulfillment of your orders. You may be required to provide credit card or other financial information before placing an order through our Services.

 

Browsing history, search queries, search history, and other information on your interaction with our Services.

 

Information that is about you but individually does not identify you, such as:

Location information, including: CHALE location you may have visited, latitude and longitude (when location-based services are enabled) to provide targeted messaging and information.

 

Your personal preferences including: dietary preferences, email and communication preferences; and other optional questions about your purchase behavior and menu preferences.

 

Information We Collect through Automatic Data Collection Technologies

 

As you navigate through and interact on our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

 

Details of your visits to our Services, including traffic data, location data, logs, and other communication data and the resources that you access and use on our Services.

 

Information about your device and internet connection, including your IP address, operating system, and browser type.

 

We also may use these technologies to collect information about your online activities over time and across third-party websites or apps or other online services (behavioral tracking). Some web browsers may transmit “do not track” signals. Web browsers may incorporate or activate these features differently, making it unclear if users have consciously activated them. As a result, at this time we do not take steps to respond to such signals. For more information, see CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION.

 

The information we collect automatically is generally statistical data and does not include Personal Data, but we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver a better and more personalized service, including by enabling us to:

 

Estimate our audience size and usage patterns.

 

Store information about your preferences, allowing us to customize our Services according to your individual interests.

 

Speed up your searches.

 

Monitor, assess, manage, diagnose problems with, improve and otherwise administer our Services.

 

Recognize you when you return to our Services.

 

Automatic and Third-Party Information Collection, Analysis and Tracking

 

When you use our Services (or their content), we or certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

 

Advertisers, ad networks and ad servers.

Analytics companies.

Your mobile device manufacturer.

Your mobile service provider.

 

On the Website, the technologies we use for this automatic data collection may include:

 

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services.

 

Flash Cookies. Certain features of our Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Services. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION. Web Beacons or Tracking Pixels. Pages of our Services or our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related Services statistics (for example, recording the popularity of certain content and verifying system and server integrity).

 

For more information on our use of cookies, please see our Cookie Policy.

 

The information automatically collected and analyzed may include:

 

Usage Details. Certain details of your access to and use of the Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through the Services.

 

Device Information. Information about your mobile device, computer, and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information and the device’s telephone number.

Stored Information and Files. Metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.

 

Location Information. Real-time information about the location of your device. Location information is analyzed and used to provide you with local restaurant menus and locations, to send targeted promotional offers, and for research purposes as described more below.

 

We may tie this information to Personal Data about you that we collect from other sources or that you provide to us.

 

Third-Party Use of Cookies and Other Tracking Technologies

 

Certain third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our Services. The information they collect may be associated with your Personal Data or they may collect information, including Personal Data, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION.

 

HOW WE USE AND DISCLOSE YOUR INFORMATION

 

We use information that we collect about you or that you provide to us, including any Personal Data:

 

To present our Services and their contents to you.

To provide you with information, products, or services that you request from us.

To market or advertise our products, services, promotions, contests and other activities;

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

To extent required under law, to notify you about changes to our Services or any products or services we offer or provide though it.

To allow you to participate in interactive features on our Services.

To estimate our audience size and usage patterns.

To store information about your preferences, allowing us to customize our Services according to your individual interests.

To speed up your searches.

To monitor, assess, manage, diagnose problems with, improve and otherwise administer our Services.

To recognize you when you return to our Services.

To provide, support, personalize, and develop our Website, products, and services.

To create, maintain, customize, and secure your account with us.

To process your requests, purchases, transactions, and payments and prevent transactional fraud.

To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

To personalize your Website experiences and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).

To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.

For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.

To notify you about changes to our Services or any products or services we offer or provide though it.

To respond to law enforcement requests and/or as required by applicable law, court or governmental order, or other governmental regulation.

To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of CHALE’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by CHALE about our users is among the assets transferred.

To fulfill any other purpose for which you provide it.

In any other way we may describe when you provide the information.

For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data or adjust your user preferences in your account profile. For more information, see CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION.

We may use the Personal Data we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your Personal Data for these purposes without your notice, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

 

DISCLOSURE OF YOUR INFORMATION

 

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

 

WE DO NOT SELL THE PERSONAL DATA WE COLLECT OR USE.

 

We may disclose Personal Data that we collect or you provide as described in this policy:

To our subsidiaries and affiliates.

 

To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them (all of which are described herein).

To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of CHALE’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by CHALE about our Services’ users is among the assets transferred.

To governmental entities or other authorities as necessary to respond to law enforcement requests and/or as required by applicable law, court or governmental order, or other governmental regulation.

To third parties to provide you with customized content, targeted offers, and advertising via email or push notification, or across our website, other websites, mobile applications, social media or online services. We contractually require these third parties to keep Personal Data confidential and use it only for the purposes for which we disclose it to them.

To third parties to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep Personal Data confidential and use it only for the purposes for which we disclose it to them. For more information, see CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION.

To fulfill the purpose for which you provide it. For example, if you give us an email address to send an e-gift card to a friend, we will transmit the contents of that email and your email address to the recipient.

For any other purpose disclosed by us when you provide the information.

With your consent.

We may also disclose your Personal Data:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of CHALE, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

 

We strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with the following control over your information:

 

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Promotional Offers from Us. If you do not wish to have your email address or contact information used by us to promote our products or services, you can opt-out of receiving promotional emails at the time of providing data or at any other time by logging into the Services and adjusting your user email preferences in your Account Profile. Please note that this opt out does not apply to emails sent by us as a result of a product purchase, or other similar transactions. If we have sent you a promotional email, you may click on the “unsubscribe” link in the email footer to be omitted from all future email distributions. When you use the App, you may receive push notifications. If you prefer not to receive push notifications, you may adjust your settings on your mobile device to control whether you want to receive these alerts.

 

Our services do not honor do not track requests. However, you can find information on how to opt out of many websites and applications participating ad networks at the following sites:

Network Advertising Initiative (NAI) at www.optout.networkadvertising.org, and Digital Advertising Alliance (DAA) at www.aboutads.info/choices.

 

Please note that opting out does not prevent you from seeing our online advertisements.

 

ACCESSING AND CORRECTING YOUR INFORMATION

 

You can review and change your Personal Data by sending us a request via info@Chalecantina.com to request access to, correct or delete any Personal Data that you have provided to us. We can only delete credit card information in accordance with our standard retention policy. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

 

Response Timing and Format.  In accordance with applicable law, we endeavor to respond to consumer requests within forty-five (45) days of its receipt. If we require more time (up to 45 additional days), we will inform you of the reason and extension period in writing. If you have an account with us, we may deliver our written response to that account. If you do not have an account with us, we may deliver our written response by mail or electronically, at your option.

 

The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Data that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

 

We do not charge a fee to process or respond to your consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

 

Non-Discrimination. We will not discriminate against you for exercising any of your rights. Unless permitted by applicable laws, in connection with you exercising your rights, we will not:

Deny you goods or services.

 

Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

 

Provide you a different level or quality of goods or services.

 

Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

 

However, we may offer you certain financial incentives permitted by applicable laws that can result in different prices, rates, or quality levels. Any legally-permitted financial incentive we offer will reasonably relate to your Personal Data’s value to us and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

 

CHANGES TO OUR PRIVACY POLICY

 

We may amend this policy at any time. If we make any material changes in the way we collect, use, and/or share your personal data or to this policy, we will notify you by prominently posting notice of the changes on the websites and apps covered by this policy and as otherwise required by law (if any). The date this policy was last revised is identified at the top of the page. We encourage you to review this page periodically for the latest information on our policy.

 

CONTACT INFORMATION

 

To ask questions or comment about this privacy policy and our privacy practices, contact us via info@Chalecantina.com.

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